FAQs
Order Management
Order Placement:
You can visit our https://birhaa.myshopify.com/ and order your desired product anytime. You can also avail our ongoing discount offers for more than 50% before they end. To place an order, follow these steps:
1. Go to the product you want to order.
2. Click on 'Add to Cart' and then provide your shipping and payment details.
3. Click on 'Place the Order' to confirm.
Order Confirmation :
You will receive a confirmation email when your order is successfully placed. The email will include the details of your order, including products ordered, shipping address, and more.
Order Tracking:
You can track your order once it proceeds to your given address. In major cities, it takes up to 5-6 working days, and in other cities, it may take 7-8 working days. You'll receive your tracking ID your email inbox, and you can track your order.
Order Details Changes:
You can change the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request changes before that. However, changes cannot be made once the order is dispatched.
Order Cancellation:
You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request cancellation before that. However, it cannot be canceled once dispatched.
Payment Management
Payment Options:
You can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery. Alternatively, you can pay online using your bank's credit or debit card.
Other Charges:
All the prices on the website are inclusive of taxes, and there are no hidden charges. Additionally, delivery is absolutely free, so you don't have to pay any other charges.
Payment Issue:
If the amount is deducted from your account but you didn't receive any order details, it means your order details may not have been captured by the system. The amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank's customer service.
Instalment Option:
Unfortunately, we do not offer any instalment plan for purchases. We believe in maintaining transparency and simplicity in our pricing structure, and this approach allows us to focus on delivering exceptional craftsmanship and quality at an unbeatable price.
Delivery Issue :
In case of any delay, please call us at +92 335 0371777. Our team will look into the issue and get back to you at the earliest.